Powerbook 12"

I finally brought my 12” power book (gen 1) regarding a rather annoying warping issue that had existed since I unpacked it. The area in front of the latch and above the latch button was warped outwards over time. At its worst it was 4-6mm, which is a fairly large distance. Beyond that issue a cable connecting the display to its controller was visible in between the desplay and its backlight. Even beyond that issue, I was missing a footsie and frankly it was about time I got off my lazy ass and sent it in. I’ve been out of college for a few months now and can no longer use it as an excuse, not to mention I have a laptop from work which I have been using more frequently recently.

I initially called apple care and after being on hold for 30-40 minutes, was finally connected to a person. I explained my issue to the person who told me that it should be covered and that they would need to get the laptop. After explaining that to me, I was told that their “system” was down and he could not process the issue. Fine, I decided to call later that night. After ~45 minutes on hold I called it quits.

Day 2. I call apple care again and sit through the wait, when I finally get to a person and explain my story I am told that I will need to bring my laptop to a service center to verify the validity of my claim. By verify he meant “make sure you didn’t screw it up yourself”. Fine.

Day 3. I bring the laptop to a slightly shady mac repair place near my apartment. It takes 2 minutes to convince the gentleman behind the desk to send out my laptop. Though I am given no reciept of any kind, and am told to write down my information on a post it. He assures me that my laptop will be here by monday. We shall see. Hopefully my lovely little powerbook will return revitalized. Though I have a fear regarding having anything sent away for repairs. I know how “repair” items are treated, and it generally isn’t with the level of respect the owner would like. Here’s hoping…